Terms & Conditions
By completing the purchasing process you're agreeing to be bound by the terms and conditions shown below. These terms and conditions do not affect your statutory rights.
Formation of Contract
All requests to order items from Office Specialties Ltd. (referred to in these Terms & Conditions as "we" or "us") will be provisional and non-binding unless or until a "Confirmation of Order" email has been sent to the e-mail address of the registered user. For the avoidance of doubt a contract between the parties shall not be established until this takes place.
Privacy & Security
When you shop with us online we ask for information like your name, email address, delivery address and telephone number. We do not store any credit/debit card details. This information is necessary to enable us to process your order and liaise with you about your order.
We comply with all aspects of the Data Protection Act. Unless expressly volunteered, any data we hold will not be used for any mailings and will not be passed to any third party.
If you have any queries about the personal and account information we are holding in your name, please contact us and we'll be more than happy to update your records as required. You can contact us by email or phone - details are in the contact us section.
We accept all major credit/debit cards: Visa, Visa Electron, Mastercard and Maestro. For your own protection, we suggest that you do not send cash in the post.
We do our best to ensure that prices shown on the website are accurate at the time you place your order. If an error is found, we’ll inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we don’t receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we’ll refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
We try to ensure that we have sufficient stock but know that some items sell faster than expected and although we'll always try to get stock replenished it's not always possible. We'll provide the most up to date information we have on availability and will do our absolute best to ensure you get the items you want. We accept no liability arising from any inability to supply goods due to lack of stock other than returning any payments made to you.
We've attempted to ensure that the specification and description of all items is correct on the website and shows them off to the best of our ability. Sometimes they will be even better than you expected.
As soon as an order is received, we will send you an email confirming its receipt. This email should be received at the very latest within 24 hours. If you do not receive an order confirmation email, please contact us using the methods outlined in the contact us section.
Can I return my order?
As a company we only hold a stock of blank keys which we cut specifically to your order/request, therefore we are unfortunately unable to accept returns or offer refunds if the wrong key has been orderd.
When will I get my order?
Office specialties aim to process all orders received before 2.30pm (Mon – Fri) on the same day. Any orders received after 2.30pm will be processed and dispatched the next working day. Please note that there may be some delay on orders received close to 2.30pm, large quantity orders or more specialised requests that may take longer.